Call Center Support & Order Management

Agencies need to respond to queries from their public and staff with accurate and timely answers. TMSC has over a decade of strong experience in providing these services. Call Center/Support Center Services answer questions directed to the agency promptly and professionally. Referrals are provided as necessary. TMSC services handle requests by telephone, mail and e-mail, and support operations of varying sizes. As circumstances warrant, the support center will include staff fluent in other languages.

TMSC’s Call Center/Support Center services include:

1. Defining with the client the pool from which inquiries are anticipated and the resources from which answers will be derived.
2. Establishing dedicated communication channels.
3. Providing professional, experienced staff to analyze the questions, answer them promptly, completely and accurately, and refer the questioner to additional sources as warranted. The information specialists can be bilingual or multilingual as warranted.
4. Tracking and analyzing the questions and responses.

TMSC’s Call Center/Support Center services provide direct benefits to the client's staff and stakeholders.