Knowledge & Information Management

TMSC supports the full lifecycle of Knowledge Management (KM) through technology enablement, spanning assessments, requirements analysis, strategy development, procurement, implementation, maintenance and retirement.

TMSC has implemented commercial-off-the-shelf (COTS) products ranging from portal solutions, business intelligence and reporting, communities of practice technologies, content and document management solutions, learning management systems, advanced metadata management systems, and search technologies.   To manage knowledge and create a sharing environment, many key processes must be developed. Sustainable and repeatable processes are essential in developing and maturing a practical KM program that is replicable and expandable. More importantly, properly developed KM processes can solve many organizational challenges and directly support process improvement, performance improvement and efficiency/effectiveness initiatives.

TMSC’s utilizes a series of well-proven activities that methodically identify value, capture innovate and archive both tacit and explicit knowledge. This series of processes can be either manual or embedded to leverage workflow technologies and business rules.

Through highly skilled facilitators, TMSC also offers proven processes for harvesting deep tacit knowledge and learning, then turning the learning into applied knowledge, developing a community and managing the information.

People with common interests or within common discipline practices often form communities and networks as a means of sharing their know-how. This community dynamic exists to help improve the capability of each individual to do his/her job better, or to deliver on a common goal or objective. Communities are living structures, each very specific with distinct characteristics. Some communities exist around core business know-how and can become part of your work process, whereas other communities are temporary and fade away as specific tasks or goals are completed.

Launching and enabling a community is a key success factor in developing a knowledge sharing organization. The proper launch of a community around business specific topics is essential. It ensures the prosperity and vitality of the community and the integration of its learning into the fabric of your business and operational knowledge. TMSC deploys its proprietary Community Development process. We develop three types of communities to produce specific business results:

1. Communities of Practice (informal and loosely structured)
2. Knowledge Networks (semi-formal and structured)
3. Virtual Teams (formal and highly structured)

Whether the client maintains a physical library or relies on providing content on the desktop, TMSC's Information Management Services ensure that it has appropriate, accurate, authoritative, well-organized information available. Unnecessary duplication is avoided. Professional information specialists identify and deliver whatever is needed. The client's information dollars are spent wisely, and its staff members are able to focus on their work.