Customer Database Management

TMSC uses a proprietary application that integrates inventory and customer databases. The multifunctional design supports, tracks, and documents multiple activities and response modes. It is highly adaptable and versatile. Customer information is constantly updated. The relational reporting capabilities show who is requesting information and how it will be used. Individual and combined distribution is summarized.

Since TMSC’s inventory database is integrated with the customer database, online customers immediately learn of the current availability of the desired resource. The efficiency and effectiveness of TMSC’s e-commerce interface is highly appreciated by users. They increasingly have shifted their ordering mode to online from phone and fax. Real time reporting enables TMSC’s clients to respond rapidly to changes in demand or user preference.